Refund Policy

30-Day Trial:

  • All products come with a 30-day trial, starting from the day the parcel is received. If the device doesn't meet expectations, items can be returned for a full refund.

Return Policy for Customer Remorse:

  • Customers have 30 days from the receipt of their order to return items if they change their mind. Contact us at support@cerevie.com to initiate a return.
  • Conditions for return:
    • Items must be in the same condition as received.
    • Items returned dirty, broken, damaged, or stained will not be eligible for a refund.
    • The return address is to Cerevie™ - 5650 Grace Pl, Commerce, CA 90022, USA (Must be confirmed with customer support before sending if not it might get lost)
    • Returns must be shipped within 14 days of receiving instructions.

Return Policy for Damaged, Incorrect, or Dysfunctional Products:

  • We replace items if they are defective or damaged. Contact us at support@cerevie.com within 30 days for these issues.

Restocking Fee:

  • No restocking fees for returns.

Amendments and Cancellations:

  • Because we process orders quickly (typically within 2–4 hours), please contact support@cerevie.com as soon as possible if you need to amend or cancel your order. We'll do everything we can to catch it before it ships — but once your order has been processed, changes are no longer possible.

Refunds:

  • To be eligible for a refund, contact us within 30 days at support@cerevie.com.
  • Upon receipt and inspection of the item, we will process a replacement or refund.
  • Refunds are issued to the original payment method and take 5-10 business days.

Lost or Stolen Packages:

  • In the event of a lost or stolen package after confirmed delivery, Cerevie™ will assist in the investigation. While Cerevie™ is not responsible for packages once they are confirmed as delivered, our shipping department will provide the necessary support. This includes providing delivery confirmation, date, tracking information, and shipping carrier details to help with investigations.

Exchanges:

  • We only replace items if they are defective or damaged. Email us at support@cerevie.com for exchanges.

Non-Returnable Items:

  • We do not accept returns for items sent to incorrect addresses provided by the customer.
  • Due to hygiene and safety concerns, the device is non-refundable once it has been worn and used.

Contact Us:

  • Email: support@cerevie.com
  • Address: Cerevie™ 5650 Grace Pl, Commerce, CA 90022, USA